For Organisation Admins
1. Getting started
- Sign up with your work email or Google, then verify your email.
- Add your organisation name and country during onboarding.
- Every new organisation gets a 30-day free trial — no card required.
2. Set up your organisation
Settings → Organisation
- Upload your logo and set a brand colour — shown on your public org page and certificates.
- Your public org page lists your trainers and live courses automatically.
- Invite trainers by email from the Team page — they get their own login.
3. Create a cohort
- Name it and set a start date.
- Bulk-enrol students via CSV upload, or add them individually.
- Assign one or more trainers.
- Add modules and materials.
4. Track attendance & progress
- Trainers mark present/absent/excused per session.
- Module completion is tracked per student.
- Your dashboard overview shows active cohorts, students, trainers, attendance rate, and a live trial/subscription status indicator.
5. Build a quiz
- Add multiple-choice questions with one or more correct answers.
- Set an optional time limit — students see a countdown.
- Scores are auto-graded server-side the moment a student submits.
6. Issue QR-verified certificates
Every certificate can be verified three ways, free, by anyone: certificate number, QR scan, or name search.
7. Plans & billing
Dashboard → Billing
- Free trial: 30 days, full features.
- Paid plans: Starter, Growth, Pro — billed via Flutterwave, quarterly by default.
- Multi-currency pricing shown automatically based on visitor location.
8. Delete your organisation account
Settings → Danger zone
- Type your organisation's exact name to confirm.
- You'll receive an email with a confirmation link (expires in 1 hour) — nothing is deleted until you click it.
- This permanently removes the organisation, every member's login, all cohorts, students, attendance, and certificates. It cannot be undone.
For Students
1. Getting into your course
- Your trainer adds you to a cohort, or you enrol yourself from the public courses page.
- Check your email for an invite link and set a password to activate your account.
- Log in any time at your organisation's CertTrack login page.
2. Your dashboard
- Modules & materials — work through course content at your own pace.
- Attendance — see your attendance record for every session.
- Certificates — download and share any certificate you've earned.
3. Taking a quiz
- Open the quiz from your cohort page when your trainer makes it available.
- If there's a time limit, a countdown shows on screen.
- Answer every question, then submit — you can't go back in after submitting.
- Your score is calculated and shown instantly.
4. Earning your certificate
Once you complete your cohort's requirements, your trainer issues your certificate, and it appears on your dashboard automatically.
5. Sharing your certificate
Anyone can confirm it's real, for free, three ways: certificate number, QR scan, or name search.
6. Getting help
- Questions about course content or grades → ask your trainer.
- Login or technical issues → use the contact form below for an instant email confirmation.