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Customer Service Excellence

De-escalation, tone, and turning a complaint into a loyal customer.

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3 hoursbeginner

About this course

Covers the fundamentals of great customer service: active listening, de-escalating a frustrated customer, writing replies that sound human, and knowing when and how to escalate. Includes realistic role-play scenarios.
Earns a QR-verified certificate

On completion, you'll receive a branded PDF certificate with a unique QR code. Employers can verify it instantly โ€” no login, no app required.

Free
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What's included
3 hours of content
Student portal access
QR-verified certificate
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